Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and in resalable condition.
• Certain items, such as personal care products, final sale items, and customized products, are not eligible for return for hygiene and safety reasons.

How to Initiate a Return

• Contact our Customer Support Team at [your email/contact page] with your order number and reason for return.
• We will provide you with a return authorization and shipping instructions.
• Pack your item securely and return it using the provided instructions.

Return Shipping Costs

• If the return is due to our error (wrong item, damaged upon arrival), we will cover the return shipping costs.
• For all other returns, customers are responsible for the return shipping fees.

Refunds & Processing Time

• Once we receive your returned item, please allow 5-7 business days for inspection and processing.
• Refunds will be issued to your original payment method within 7-10 business days after approval.
• Original shipping fees are non-refundable.

Exchanges

• We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

Non-Returnable Items

• Personal care & beauty products (for hygiene reasons)
• Final sale & clearance items
• Customized or personalized products
• Used or damaged items (not due to shipping issues)
• If you have any questions, feel free to contact us at [your customer service email/phone]. Our team is here to help!

Thank you for shopping with Zentric! 🚀😊